Complaints Policy

How to raise a complaint and what to expect from Buttons when you do. We treat every complaint seriously and handle them confidentially.

Last updated: April 1, 2026

Reporting issues and raising complaints on Buttons

1. Scope

This policy covers complaints about content or behavior on Buttons, including complaints from Users, non-users, and third parties. If your complaint is specifically about copyright infringement, please use our DMCA Policy so we can handle it under the correct legal process.

2. How To Submit A Complaint

In-App Reporting

Every post, comment, message, and profile has a Report option. This is the fastest way to raise most issues — reports reach our moderation team directly.

Help Center

Use the contact form in our Help Center for general complaints, billing issues, and appeals against moderation decisions.

What to include when submitting a complaint

3. What To Include

To help us investigate quickly and fairly, please include:

A clear description of the issue and why you believe it breaks our rules or the law.
Links (URLs) to the specific posts, messages, profiles, or pages involved — as many as you can provide.
If you are reporting non-consensual content or content depicting you, please tell us so we can prioritize the case and apply our strictest safeguards.
Your contact information and your relationship to the matter, if any.
Screenshots, archives, or other evidence — these can speed things up, especially for content that may be edited or deleted after you report.

Providing false or misleading information in a complaint may itself be a violation of our Terms and, in some cases, of law.

How Buttons investigates and resolves complaints

4. What Happens Next

1. Review

A member of our Trust & Safety team reviews every complaint. For time-critical cases (CSAM, non-consensual intimate imagery, imminent safety threats) we aim to act within hours; most other reports are reviewed within 24–48 hours.

2. Decision

We apply our Community Guidelines, Terms and applicable law to decide what to do. Decisions may include removing content, applying labels or age-gates, issuing warnings, restricting features, suspending or terminating accounts, or declining to act.

3. Action & Follow-Up

We act on our decision, notify the affected account where appropriate, and keep a confidential record. In some cases we also report illegal activity to the authorities. You'll receive an update on the outcome where appropriate.

Appealing a complaint or moderation decision

5. Appeals

If you believe we got a decision about your account or content wrong, you can appeal by replying to the notification we sent you. A different reviewer will re-examine the case. Our decision after appeal is final for our platform purposes, but does not affect your legal rights.

How Buttons handles complaints confidentially

6. Confidentiality

We keep complaints confidential to the extent possible while conducting our review. We do not share your identity with the person you reported unless required by law or necessary to investigate or act on the complaint (for example, in a DMCA counter-notice process). Complaints submitted anonymously may be harder to investigate and we may not be able to give you an update.

Policy on bad-faith and abusive complaints

7. Bad-Faith And Abusive Complaints

Repeated false, automated, or bad-faith reports may result in restrictions on your account or refusal to process further complaints from you.